GENERAL TERMS AND CONDITIONS

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COMPANY TAX IDENTIFICATION

Joana de Sousa Henriques is responsible for the JOANA Design Studio brand,

NIF: 244 212 562.

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ACTIVITY LICENSES

JOANA Design Studio  has the Title of Jewelery Retailer Activity – Site nº T2174 .

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LEGAL MARKS CONTRASTIA PORTUGUESA

JOANA Design Studio  meets the quality criteria, in 925 silver and 19.2Kt gold, duly certified by the INCM Contrastaria. All pieces are marked with the hallmark of the brand and legal marks of the assay office.

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The legal marks of the Portuguese assay office can be consulted at

https://www.contrastaria.pt/marcas-de-portugal/

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QUOTATIONS

See gold and silver quotes here.

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LEGISLATION

The processing of personal data by JOANA Design Studio is carried out in accordance with the Portuguese Law in force.

These general conditions are governed by Portuguese Law and concern the sale of products in the online store of  JOANA Design Studio.

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STORE POLICY   

Every user has the right to the protection of their personal data. JOANA Design Studio  respects the right of users to information about the collection and processing of their personal data. JOANA Design Studio guarantees that personal data is processed in Portugal in a correct and lawful way, in accordance with good practices. This site has been designed so that the collection and use of your personal data is minimal and does not exceed the original purpose for which it was collected.  

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PAYMENT METHOD

We allow payment by MBWAY, Stripe with debit and credit card, Paypal and Bank Transfer.

JOANA Design Studio will make every effort to ensure maximum confidentiality and security in data transmitted over the internet.

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SHIPPING POLICY

National and international shipping costs vary depending on the value of the order. From 4€. Shipments are always recorded. Shipping with insurance included when the order has a value over €350. The product is packed with care to avoid damage during transport to ensure full customer satisfaction.

The delivery time after finishing the ordered item and the respective payment is 2 to 3 working days in Portugal and 5 to 10 working days for the rest of the world. There are currently free delivery campaigns. Be aware.

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RETURN POLICY

Within the scope of its Customer Satisfaction Policy, and under the applicable legal terms, JOANA Design Studio allows the exchange or return (contract termination) of products within 15 days from the date of receipt by the Customer.

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To exchange or return the product, the customer must follow the following steps:

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  1. Contact JOANA Design Studio via email contato@joanadesignstudio.com .

  2. After contacting, the Customer must send the product to JOANA Design Studio. Confirm the shipping address.

The return and exchange of products must comply with the following conditions:

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  • Return of products in good condition, without any sign of use, with original packaging;

  • Exchanges or returns of personalized products according to the Customer's specifications are not accepted (rings and alliances made to the customer's requirements, engravings, etc...);

  • In the case of sending the product, it is the responsibility of the Customer, namely costs, losses, damages that he may suffer during transport and delays.

All products will be checked upon arrival at our service and only those that comply with the exchange conditions will be accepted for exchange.  JOANA Design Studio reserves the right not to accept products that do not meet these conditions.

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WARRANTY AND AFTER SALES

The products  JOANA Design Studio  have a 2 year warranty. But always see the care to be taken for the maintenance of the parts, here .

We can analyze the parts and suggest repairs to be made. Whenever the repair involves costs for the customer, it will only be started after the customer accepts the quote.

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  INTELLECTUAL PROPERTY
The JOANA Design Studio website and the content available on it are protected by copyright and industrial property laws and may not be copied, reproduced or disseminated, either in whole or in part. In particular, copying or retransmitting any text, logo, graphic, sound or image from the JOANA Design Studio website is prohibited, unless expressly permitted by JOANA Design Studio .