GENERAL TERMS AND CONDITIONS

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COMPANY FISCAL IDENTIFICATION

Joana de Sousa Henriques is responsible for the JOANA Design Studio brand,

TIN: 244 212 562.

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ACTIVITY LICENSES

JOANA Design Studio has the title of Activity of Retailer of Ourivesaria - Site nº T2174 .

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LEGAL BRANDS PORTUGUESE CONTRAST

JOANA Design Studio fulfills the quality criteria, in 925 silver and 19.2Kt gold, duly certified by INCM Contrastaria. All the pieces are marked with the hallmark and legal marks of the contrast.

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The legal marks of the Portuguese counterparts can be consulted at

https://www.contrastaria.pt/marcas-de-portugal/

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QUOTES

Consult the gold and silver quotes here.

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LEGISLATION

The processing of personal data by JOANA Design Studio is carried out in accordance with the Portuguese Law in force.

These general conditions are governed by Portuguese law and relate to the sale of products in the JOANA Design Studio online store.

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STORE POLICY    

Every user has the right to the protection of their personal data. JOANA Design Studio respects the right of users to information about the collection and treatment of their personal data. JOANA Design Studio guarantees that personal data are processed in Portugal in a correct and lawful manner, in accordance with good practices. This website was designed so that the collection and use of your personal data is minimal and does not exceed the original purpose for which it was collected.

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PAYMENT METHOD

We allow payment in MBWAY, Stripe with debit and credit card, Paypal and Bank Transfer.

JOANA Design Studio will use all its efforts to guarantee the maximum confidentiality and security in the data transmitted over the internet.

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SHIPPING POLICY

National and international shipping charges vary depending on the order value. From 3 €. Shipments are always recorded. Shipping with insurance included when the order has a value of more than 350 €. The product is packaged with great care to avoid damage during transport in order to ensure full customer satisfaction.

The delivery time after finalizing the ordered item and respective payment is 2 to 3 working days in Portugal and 5 to 10 working days for the rest of the world. Momentarily there are free delivery campaigns. Be aware.

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RETURN POLICY

Within the scope of its Customer Satisfaction Policy, and in accordance with the applicable legal terms, JOANA Design Studio allows the exchange or return (termination of the contract) of products within 15 days from the date of receipt by the Customer.

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To proceed with the exchange or return of the product, the customer must follow the following steps:

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  1. Contact JOANA Design Studio via email contato@joanadesignstudio.com .

  2. After contacting, the Customer must send the product to JOANA Design Studio , Rua Conde Almoster nº98 7º Fr, 1500-197 Lisboa.

The return and exchange of products must respect the following conditions:

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  • Return of products in good condition, without any sign of use, with original packaging;

  • Exchanges or returns of personalized products are not accepted according to the Client's specifications (rings and rings made to measure, engravings, etc ...);

  • In the case of shipment of the product, it is the responsibility of the Customer, namely costs, losses, damages that the latter may suffer during transport and delays.

All products will be checked upon arrival at our service and only those who respect the exchange conditions will be accepted for exchange. JOANA Design Studio reserves the right not to accept products that do not comply with these conditions.

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WARRANTY AND AFTER SALES

JOANA Design Studio products are guaranteed for 2 years. But always see the care to be taken to maintain the parts, here .

We can analyze the parts and suggest repairs to be made. Whenever the repair entails costs for the customer, it will only start after the customer has accepted the quote.

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INTELLECTUAL PROPERTY
The JOANA Design Studio website and the content made available there is protected by the laws regarding copyright and industrial property and cannot be copied, reproduced or disseminated, either in whole or in part. In particular, it is prohibited to copy or retransmit any text, logo, graphic, sound or image from the JOANA Design Studio website , unless expressly permitted by JOANA Design Studio .